Frequently Asked Commercial Insurance Questions: Explained

Frequently Asked Commercial Insurance Questions: Explained

Questions We Hear the Most from our Commercial/Business Clients

Wondering what a deductible is, how to add a vehicle to your business’ insurance policy, or how to get an insurance ID card? We’ve got the answers. Read on for our experts’ answers to some of our most frequently asked commercial insurance questions.

What’s my deductible?

Your deductible is what you’d have to pay if you suffered an insurance-covered loss. It’s written in terms of a limit, and once you reach that limit, your insurance carrier pays the rest. Each policy’s deductible will be different, so be sure to ask your broker for your specific limits.

How can I add a new vehicle to my policy?

Just reach out! Send us your VIN, vehicle info, lienholders, etc., or have your dealer get in touch with us. Your dealer can send over all the information we need.

My car needs to be inspected – do I need my ID card?

You should always have your ID card – not just when it comes time to get your car inspected. Obtaining one is a quick process. Just let us know you need one – we’ll get it to you that day.

Why did my premium increase?

Carriers change their rates all the time. Your premium rates may have changed because of a state filing, market rates rising, or even a natural disaster across the country. Sometimes, to make up for a massive loss (like a hurricane or wildfire) an insurance carrier will choose to increase rates by a small amount for all of its insured – regardless of location – rather than a very large amount for those in the affected areas.

What does general liability cover?

General liability covers you from three areas of risk: third party personal injury, property damage and advertising damages.

Why do I need workers’ compensation for independent contractors?

Classifying independent contractors is different for tax purposes and insurance purposes. For insurance, an independent contractor must pass a 10-point test for your business to waive workers’ compensation coverage for that person. These rules are defined by the workers’ compensation boards of individual states.


OneGroup has over 200 experts and specialists and 70 essential services. We can be reached at 315-457-1830.

This content is for informational purposes only and not for the purpose of providing professional, financial, medical or legal advice. You should contact your licensed professional to obtain advice with respect to any particular issue or problem. Please refer to your policy contract for any specific information or questions on applicability of coverage.

Please note coverage can not be bound or a claim reported without written acknowledgment from a OneGroup Representative.

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Why Wellness Programs in the Workplace Make a Difference

Why Wellness Programs in the Workplace Make a Difference

What could a wellness program mean to your company?

By Terri Mullett

The first step in implementing a wellness program at your workplace is to assemble an internal team to do it. Choose wisely – the two factors will make or break your committee’s success are your team members’ enthusiasm and senior-level support/participation. Since this is the team tasked with engaging employees and spreading wellness attitudes throughout the organization, it’s important to have a strong group leading the effort.

Once assembled, your team should develop a mission statement. Team members can then use the mission statement to brainstorm wellness-promoting ideas. From there they can explore health-promoting activities, talk about how to distribute information, and make action plans for their ideas.

When planning out the year’s programs, keep in mind these tips:

  • Wellness activities should be open to all employees; not just those covered by the group health plan.
  • Activities should touch not only on the obvious topics like exercise and nutrition, but include campaigns for mental wellness and financial wellness.
  • Incentivize. Offering rewards significantly increases participation rates.
  • Remember to get feedback. Surveying employees helps you track the interest in your programs and helps you gather new ideas for future campaigns.

Over the years, OneGroup has helped companies implement a variety of successful wellness challenges and informational campaigns. Many of these are repeated each year due to employee enthusiasm. Healthy eating programs and weight loss challenges are some of the most popular. Walking contests, regional races, exercise videos and dancing challenges have also been a big hit with employee populations. Financial wellness one-on-one sessions are offered and well attended, and campaigns about employee assistance program resources and stress management are also popular options.


Terri Mullett is a senior employee benefits consultant at OneGroup. She can be reached at 315-418-4964 or TMullett@OneGroup.com.

This content is for informational purposes only and not for the purpose of providing professional, financial, medical or legal advice. You should contact your licensed professional to obtain advice with respect to any particular issue or problem. Please refer to your policy contract for any specific information or questions on applicability of coverage.

Please note coverage can not be bound or a claim reported without written acknowledgment from a OneGroup Representative.

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New Changes to the New York State Workers’ Compensation Fee Schedule

New Changes to the New York State Workers’ Compensation Fee Schedule

Medical providers may soon see an increase in reimbursement. Here’s what that means for you.

By Matt Banks

April 2019 Update: The NYS Workers’ Compensation Board recently released an update to its Medical Fee Schedule. The update increases reimbursement to providers treating WC patients.

The rates for reimbursement have essentially remained unchanged since 1996, with rates remaining well below the rate of inflation. The new methodology for calculating these fees remains unchanged and fee schedules are both region and activity-specific. The revised fee schedule includes an overall 5% increase for all provider types and additional increases for certain specialty groups to raise the number of authorized providers for injured workers. The proposed fee schedule affects medical, podiatry, psychological and chiropractic treatment.

While this may increase the medical costs of WC claims, the increased rates would incentivize medical professionals to provide care for work-related injuries. The main goal of the rate increase is to ensure NY providers receive fair and reasonable reimbursement for prompt, quality treatment to our injured workers. Regions with shortages of medical providers authorized to treat injured workers may see further increases to raise accessibility.

The changes were implemented on April 1, 2019.


Matt Banks is a Senior Risk Management Claim Representative at OneGroup. He can be reached at 315-558-6790 or MBanks@OneGroup.com.

This content is for informational purposes only and not for the purpose of providing professional, financial, medical or legal advice. You should contact your licensed professional to obtain advice with respect to any particular issue or problem. Please refer to your policy contract for any specific information or questions on applicability of coverage.

Please note coverage can not be bound or a claim reported without written acknowledgment from a OneGroup Representative.

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How to Choose a Payroll Provider

How to Choose a Payroll Provider

Hiring a payroll provider? Here’s what you need to know.

By Rina Corigliano-Hart

Are you considering moving to a new payroll provider? Hiring your first employee(s) and need a payroll solution? Choosing the right payroll provider can reduce errors and save you valuable time and energy.

If you can, start with a referral from someone you trust. OneGroup has worked with many payroll providers in the past and is more than equipped to help you find one that fits your needs. Check with similar businesses in your area, too. Payroll providers working with businesses like yours will speak your language and understand your unique situations.

Once you narrow the field it’s time to take a closer look at what each provider can do for you. Your payroll company should do three things: pay your employees on time, pay your payroll taxes on time, and file your payroll tax forms on time. Any additional features should be what you specifically need.

After all, there is such a thing as too much service. Consider how much you plan on growing your business, and how many full-time, part-time and contract employees you will have on your payroll. Do you need a provider that can handle different state and federal taxes? Do you need human resources services in addition to payroll? ACA tracking and reporting capabilities? Will you be offering employees benefits that necessitate deductions? All of these features and services can add up. Make sure the payroll package offered meets your requirements, but don’t be fooled into buying more than you need.

If you are transitioning to a new provider because your current one is not meeting your expectations, remember that the best time to switch is the beginning of the year. That’s when your pay cycle starts with a clean slate. Alternatively, you could aim for the end of a quarter when your quarterly reports are readily available.

OneGroup has helped many companies find the right payroll providers for their unique situations. If you’d like the advice of any of our experts or specialists, just reach out.


Rina Corigliano-Hart is a OneSelect Business Account Executive at OneGroup. She can be reached at 315-413-4492 or RHart@OneGroup.com.

This content is for informational purposes only and not for the purpose of providing professional, financial, medical or legal advice. You should contact your licensed professional to obtain advice with respect to any particular issue or problem. Please refer to your policy contract for any specific information or questions on applicability of coverage.

Please note coverage can not be bound or a claim reported without written acknowledgment from a OneGroup Representative.

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For Immediate assistance call 1-800-268-1830

Recalls Can Affect Any Business

Recalls Can Affect Any Business

What a recall might look like for your business and how you can prevent it

By Abraham Danaher

Dear business owners: If you found out today that the plastic your company uses to manufacture all of its products was contaminated, what would you do?

Product recalls can be devastating.

On November 18, 2014, the National Highway & Traffic Safety Administration called for a nation-wide recall of all Takata airbags after dangerous defects in the product were discovered.

The recall ended up affecting 19 automakers, 42 million vehicles and 65 million airbags.

The scope of this recall was massive, and so was its effect on Takata. In lieu of the recall and the $10 billion in liability that the company owed, Takata was forced to file for Chapter 11 Bankruptcy.

While the Takata recall is an extreme example, remember that not all recalls involve international companies and billion dollar liabilities. Any company can be devastated by product recalls.

In 2017, Quality Foam, a company based in Brooklyn, NY, recalled over 12,000 mattresses. The products posed a fire hazard to customers and failed to meet the required flammability standards for mattresses. No one was hurt by the product and Quality Foam did not go bankrupt, but the company needed to provide all customers of the recalled mattress a free mattress cover to bring the product into compliance. It was costly fix – both in the monetary sense and to the company’s reputation.

There are two ways you can protect your business:

Product Liability Coverage: This insurance covers a product that fails and causes direct bodily injury or property damage to the customer or any other party.

Product Recall Insurance: This covers expenses a company would incur if they were forced to pull a product off the shelves. This includes transporting faulty products to another store, editing or disposing of them, hiring additional staff to help manage the situation, repairing and replacing the product, and the costs associated with public relations and media controlling. Most policies also include coverage for legal defense and disbursements, forensic inspections or internal investigations.


Abraham Danaher worked as an intern at OneGroup in 2018.

This content is for informational purposes only and not for the purpose of providing professional, financial, medical or legal advice. You should contact your licensed professional to obtain advice with respect to any particular issue or problem. Please refer to your policy contract for any specific information or questions on applicability of coverage.

Please note coverage can not be bound or a claim reported without written acknowledgment from a OneGroup Representative.

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For Immediate assistance call 1-800-268-1830

Knowledge is Power, So Never Stop Learning!

Knowledge is Power, So Never Stop Learning!

How technology helps schools and school districts with safety plans and safety training.

By Douglas Cook, CIC, CPA

One of the greatest benefits of having technology always at our fingertips is our ability to learn new things so quickly. And no one appreciates learning as much as our teachers and the highly-skilled administration teams they work with every day.

These professionals studied for many years to master subjects like math, science, English, history, and music, so they could help us (and our children) learn new things. Nowadays, they must take on a new subject: safety. Maintaining a safe school seems to get harder and harder every day, and our schools’ teachers play a key role in maintaining safety for themselves and our children.

Every year, teachers take specific courses to learn what to do if they see aggressive behavior in a student, notice a child is missing, or are alerted to an emergency. They are taught what to do if they see a stranger in school, notice a slippery floor, see water leaking and so on.

Safety requires coordinated action by teachers and staff in every school. This coordination is often the result of training done by the school districts – oftentimes a huge project for the organizers.

Since technology can be so useful for learning, safety training found on OneGroup.com in our OneGroup Risk Management Center allows our clients to organize a training schedule for each employee, track who has completed which trainings and more.

These trainings are also archived in the platform. That way, when the unexpected happens, teachers and administrators can look up exactly what to do. Knowledge truly is power.


Douglas Cook is a Business Risk Specialist at OneGroup. He can be reached at 610-867-4169 or DCook@OneGroup.com.

This content is for informational purposes only and not for the purpose of providing professional, financial, medical or legal advice. You should contact your licensed professional to obtain advice with respect to any particular issue or problem. Please refer to your policy contract for any specific information or questions on applicability of coverage.

Please note coverage can not be bound or a claim reported without written acknowledgment from a OneGroup Representative.

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For Immediate assistance call 1-800-268-1830

Cyber Insurance: Hacking Cyber Security

Cyber Insurance: Hacking Cyber Security

A cyber breach is a real threat to your business. Our cyber insurance expert takes a look at measures you can take to protect yourself from an attack.

By Dennis Ast

We encounter so much doomsday information about cyber security that it can be hard to know if any of it is real. Some emails and articles seem like schemes designed to make businesses think they need to buy cyber insurance. Make no mistake; while schemes like that are out there, the threat of a cyber attack is very real.

According to Verizon’s 2018 Data Breach Investigations Report, 53,308 cyber security incidents occurred with 2,216 confirmed data breaches
in 65 different countries that year.

Of the confirmed breaches, 76% were financially motivated. Most of those were done by outsiders (relative to the company) but over a quarter of the attacks involved an insider. These insider attacks are hard to guard against and identify.

Another type of attack we see often is phishing campaigns. The Verizon Report noted that 4% of people still click on phishing campaigns despite the many anti-phishing trainings and educational materials available. Of the cyber claims made to CHUBB Insurance in 2018, 28% were the direct result of a phishing campaign.

These attacks may not be immediately detected, either. Sixty eight percent of breaches took months or longer to discover, even though they only took only minutes to occur. Ransomware attacks can be used to cover the fact that someone else has been in your system for a very long time without you knowing about it.

What do cyber attackers want? That varies. Sometimes the attackers want money via a ransomware attack or hacking an email account. Erroneous payments can be issued by unknowing staff just trying to do what they thought their manager asked. In other cases, attackers want what makes you successful – your patents and trade secrets. No need to reverse engineer your product when they can steal your plans and manufacturing processes.

You need a multi-faceted approach to protecting your diverse business assets. This should be a combination of cyber security measures, contingency planning and risk transfer with a cyber insurance policy. Align yourself with experts in the industry so you can build the most effective plan possible.


Dennis Ast is a senior account executive at OneGroup. He can be reached at 716-572-2410 or DAst@OneGroup.com.

This content is for informational purposes only and not for the purpose of providing professional, financial, medical or legal advice. You should contact your licensed professional to obtain advice with respect to any particular issue or problem. Please refer to your policy contract for any specific information or questions on applicability of coverage.

Please note coverage can not be bound or a claim reported without written acknowledgment from a OneGroup Representative.

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For Immediate assistance call 1-800-268-1830